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EZR88 – TERMS & CONDITIONS

Welcome to EZR88. By registering an account or using our platform services, you acknowledge that you have read and agreed to the following Terms & Conditions.

1. GENERAL TERMS

1.1

Each customer may register and maintain only one account, unless otherwise approved by EZR88.

1.2

Customers must provide true, accurate, and complete personal information during registration.

1.3

EZR88 reserves the right to verify customer information and request supporting documents when necessary.

2. ACCOUNT SECURITY

2.1

Customers are responsible for safeguarding their accounts and login passwords.

2.2

Customers must not share, sell, or transfer their accounts to others.

2.3

Any unauthorized account activity or suspicious activity must be reported to EZR88 Customer Service immediately.

3. DEPOSITS & WITHDRAWALS

3.1

All deposits and withdrawals must comply with the payment methods, transaction limits, and processing requirements set by the platform.

3.2

Customers must use bank accounts registered in their own names, unless otherwise approved by EZR88.

3.3

Withdrawal requests may be subject to account verification, transaction reviews, and applicable promotional turnover requirements.

3.4

EZR88 may temporarily delay withdrawal requests when necessary security checks are being conducted.

3.5

If a deposit or withdrawal is not received within the normal processing time, customers should contact EZR88 Customer Service.

3.6

Duplicate Credit

If a system error causes the same deposit to be credited more than once, customers must immediately notify EZR88 Customer Service and must not use the extra credits for betting.

If a customer fails to report the duplicate credit and uses the extra credits to place bets, EZR88 will not approve any withdrawal requests for winnings arising from such bets.

3.7

Incorrect Credit Amount

If the credited amount does not match the actual deposit amount—for example, a deposit of RM100 is incorrectly credited as RM1,000—the customer must immediately notify EZR88 Customer Service.

If the customer uses the excess credits resulting from the error to place bets, EZR88 will not approve any withdrawal requests for winnings arising from such bets.

3.8

EZR88 reserves the right to review abnormal credit transactions and related betting records, and to temporarily delay affected withdrawal requests. Once verified, EZR88 will correct erroneous balances and handle the affected winnings accordingly. Customers may contact Customer Service to request a review.

4. PROMOTIONS & BONUSES

4.1

All promotions are subject to their respective Terms & Conditions.

4.2

Customers must fulfill the minimum deposit, eligible game, turnover, and any other requirements stated in the promotion before withdrawing winnings related to that promotion.

4.3

Bonus amounts, claim limits, eligibility criteria, and promotional periods are subject to the rules announced for each promotion.

4.4

Unless otherwise stated, different promotions cannot be combined.

4.5

If bonus abuse, fraud, or exploitation of promotional loopholes is discovered, EZR88 reserves the right, following a review, to cancel the relevant promotional eligibility and affected winnings.

4.6

Bonus Game Restrictions

All bonuses may only be used for the game categories specified in the relevant promotion.

For example, customers who claim a Slot Bonus may only use that bonus on eligible Slot games. The bonus must not be used on Live Casino, Sports, or any other non-eligible game categories.

If a customer violates this restriction by using a Slot Bonus on Live Casino or other ineligible games, EZR88 will not approve any withdrawal requests for winnings arising from such non-compliant bets.

4.7

EZR88 reserves the right to review bonus usage and betting records. Customers who disagree with the outcome of a review may contact Customer Service to request a further review.

5. TURNOVER REQUIREMENTS

5.1

All promotional turnover requirements are subject to the rules announced for the relevant promotion.

5.2

Only eligible bets count toward the turnover requirement.

5.3

Cancelled, void, or ineligible bets will not count toward turnover.

5.4

Customers should carefully read the applicable turnover requirements before claiming a promotion.

6. FAIR PLAY & PROHIBITED ACTIVITIES

6.1

Customers must not engage in fraud, collusion, unauthorized automation, account sharing, or manipulation of platform systems.

6.2

If suspicious activity is detected, EZR88 reserves the right to investigate and temporarily restrict the relevant account during the investigation.

6.3

Based on the investigation findings and applicable platform rules, EZR88 will determine whether affected bonuses or winnings should be cancelled.

7. GAME RESULTS & TECHNICAL ISSUES

7.1

All game results and settlements are subject to the records and rules of the relevant game providers.

7.2

In the event of system failures, network interruptions, duplicate credits, or incorrect settlements, EZR88 reserves the right to review and correct the affected transactions based on verified records.

7.3

Customers who dispute game results or transaction records should provide relevant information and contact EZR88 Customer Service.

8. ACCOUNT SUSPENSION & CLOSURE

8.1

EZR88 reserves the right to suspend or restrict accounts involving security issues, suspicious activity, or violations of platform rules.

8.2

Customers may contact EZR88 Customer Service to request account closure.

8.3

Before closing an account, EZR88 will review any pending transactions and remaining account balances.

9. RESPONSIBLE GAMING

9.1

Gaming should be treated as entertainment and not as a stable or guaranteed source of income.

9.2

Customers should wager according to their financial means and avoid using money they cannot afford to lose.

9.3

Customers who wish to pause or stop gaming may contact EZR88 Customer Service to enquire about account restrictions or closure.

10. AMENDMENTS & CUSTOMER SUPPORT

10.1

EZR88 reserves the right to update and amend these Terms & Conditions.

10.2

In the event of material changes to these Terms & Conditions, EZR88 will notify customers through its official website or other appropriate channels.

10.3

Customers with questions about their accounts, transactions, or these Terms & Conditions may contact EZR88 Customer Service for assistance.

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